Refund Policy
1. General Refund Policy
At SMM Panel Easy, we want you to be happy with our services. We offer refunds in certain situations. Please read this policy carefully to understand when refunds are available.
2. Eligible Refund Cases
You can request a refund if we cannot complete your order. You can also request a refund if your order does not start within 72 hours (unless the service states a longer start time). Partial refunds are given for partially completed orders.
3. Non-Refundable Cases
We cannot refund orders that are already completed. We also cannot refund if you provide wrong link or information. Orders canceled by you after they start are not refundable. Services marked as non-refundable on our platform cannot be refunded.
4. Drop Protection and Refill
Some services include drop protection for a specific period (30 days, 90 days, 365 days, or lifetime). If followers or engagement drops during this period, we will refill them for free. This is not a refund but a service guarantee.
5. How to Request a Refund
To request a refund, email us at [email protected] with your order number and reason for the refund. We will review your request within 24-48 hours. Please be patient as we check each case carefully.
6. Refund Processing Time
Once your refund is approved, it will be processed within 5-10 business days. The money will be returned to your original payment method. Some payment methods may take longer to show the refund.
7. Account Balance Refunds
If you have unused balance in your SMM Panel Easy account, you can request to withdraw it. There may be a minimum withdrawal amount. Processing fees may apply depending on the payment method.
8. Dispute Resolution
If you disagree with our refund decision, you can contact us to discuss the issue. We will try our best to find a fair solution. Our customer support team is here to help you.
9. Changes to Refund Policy
We may update this refund policy at any time. Any changes will be posted on this page. We recommend checking this page regularly to stay informed about our current policy.
10. Contact Information
For any questions about refunds or this policy, please email us at [email protected]. Our support team is available 24/7 to assist you with any concerns.